Refund policy

Refund & Returns Policy

Australian Consumer Law

Our change-of-mind policy does not limit your rights under the Australian Consumer Law. If a product is faulty, unsafe, damaged on arrival or significantly different from its description, you may be entitled to a repair, replacement or refund depending on the nature of the problem.

Change-of-mind returns

If you change your mind, contact us within 14 days of receiving the item. Change-of-mind returns require prior approval. The item must be unused, in its original condition and original packaging, and accompanied by proof of purchase.

For an order cancelled before dispatch, any unrecoverable payment processing cost may be deducted from the refund. We will confirm the amount before processing the cancellation. No cancellation fee applies where we cannot supply the order or where the Australian Consumer Law entitles you to a remedy.

If you decline the item immediately after delivery and basic assembly, a $200 delivery and assembly contribution will be deducted from the refund. If collection is requested later but within the 14-day change-of-mind period, a $400 collection and handling fee will be deducted. These fees apply only to approved change-of-mind returns and do not apply to remedies required under the Australian Consumer Law.

Custom-made items, opened mattresses and clearance, display or promotional items are not eligible for change-of-mind returns unless we expressly agree otherwise. This exclusion does not affect your rights if an item has an undisclosed fault or does not meet a consumer guarantee.

Faulty, damaged or incorrect items

Contact us with your order number, clear photos or video and a description of the issue. We are entitled to assess the item. Where a remedy is required under the Australian Consumer Law, we will provide the appropriate repair, replacement or refund and cover reasonable return costs where applicable.

Return process

Returns will not be accepted without prior approval. If you arrange the return yourself, the item must be securely packaged and remains your responsibility until received by us. Approved refunds are processed to the original payment method within 7 business days after the item is received and assessed.

Phone: +61 416 666 622

Email: PeachPodAU@outlook.com