Warranty
Peachpod Furniture Warranty Terms – Australia
Peachpod Furniture offers a one-year warranty on all products sold in Australia, starting from the date of delivery. This warranty covers manufacturing or material defects, provided that the issue is not caused by normal wear and tear or the natural characteristics of the material used.
Please note, this warranty is not applicable to items used for commercial purposes, or products sold as seconds, display pieces, or those that have been previously repaired or have pre-existing defects.
How to Make a Warranty Claim: If you notice a defect, please get in touch with Peachpod Furniture customer service within 7 to 14 days of identifying the issue. To make a claim, you’ll need to provide:
- Your full name
- Delivery address
- Contact number
- Product details
- A description of the defect
If you receive a product that is defective or unsafe, or if it significantly differs from the sample or description provided, you are entitled to a remedy. This could be a refund, store credit, or a replacement. If you prefer to keep the item, we will compensate you for any reduction in value.
Refunds, Store Credit or Replacements: Where we are providing a refund, store credit, or replacement, Peachpod Furniture may request the return of the product (as permitted by law) before processing the remedy.
This warranty is in addition to your statutory rights under Australian Consumer Law, which may entitle you to a replacement or refund for major faults, and compensation for any foreseeable losses or damage.
Exclusions: This warranty will not cover products that have been modified, misused, abused, tampered with, exposed to extreme heat or cold, or used outdoors. If a product has been repaired by someone other than an authorised Peachpod Furniture technician, or if it has not been properly maintained or used according to the manufacturer’s instructions, the warranty will not apply.
To make a warranty claim, you’ll need to provide proof of purchase. Please note that this warranty is non-transferable; products purchased by a subsequent owner are sold "as is" and are not covered by warranty.