Frequently Asked Questions
Find answers to common inquiries about our Luxury Furniture, Customization, Delivery Options, and More
After your order is placed, our after-sales team will contact you to schedule the specific delivery time. Generally, deliveries can be arranged within one week. However, during promotional periods, there might be slight delays due to high order volumes. If you need extra storage time, we can store the product for free for up to one month. For longer storage, please contact our sales team directly.
Our delivery charges are as follows:
- For deliveries within 30 km, the fee is $50. This fee is waived if your order amount reaches $500.
- For deliveries between 30-50 km, the fee is $100. This fee is waived if your order amount reaches $2000.
- For deliveries within 50-80 km, the fee is $200. This fee is waived if your order amount reaches $3000.
Our product delivery includes free basic installation. However, if manual stair-carrying is required, a one-time service fee of $40 will be charged (regardless of the number of items).
Among our product's fabric options, which include Linen, Chenille, Sherpa, Suede Fabric, Tech Fabric, Faux Leather, and Genuine Leather, Suede Fabric is the most recommended for households with pets.
Here's why: The surface of Suede Fabric consists of short, dense fibers with a distinct texture, making it highly resistant to abrasion, pet claws, and snagging. Its unique sueded finish and matte quality are excellent at disguising minor scratches, scuffs, and marks from daily pet activities. These small imperfections blend into the fabric's own grain, unlike smooth leather or other materials where they would be very noticeable. Furthermore, it is easy to clean and maintain. Most liquid spills will bead up on the surface temporarily, giving you enough time to wipe them away before they seep in.
In summary, for pet owners, Suede Fabric is a highly practical choice. It significantly reduces worries about furniture being scratched or soiled, allowing your home to remain beautiful while you enjoy life with your beloved pets.
For ease of cleaning and maintenance, the fabrics can be ranked as follows, from easiest to most challenging:
1. Tech Fabric- Easiest
Tech Fabric is specifically engineered for high performance. It typically has a stain-resistant, waterproof, and breathable coating, making it the top choice for easy cleaning. Most spills can be wiped away with a damp cloth without leaving a stain.
2. Suede Fabric- Very Easy
As mentioned before, high-quality suede fabric is often treated with stain-resistant finishes. Liquids bead up on the surface, allowing for easy blotting. Its textured surface also hides dust and minor imperfections very well.
3. Faux Leather / Ecological Leather- Easy
Faux leather has a non-porous, smooth surface. Spills, pet hair, and dirt can be wiped off effortlessly with a damp cloth. However, it is prone to showing scratches clearly and may not be as breathable as fabrics.
4. Genuine Leather- Moderately Easy (with caveats)
Like faux leather, its smooth surface is easy to wipe clean. However, it requires special leather conditioners to maintain its finish and prevent drying/cracking. Scratches from pets can be permanent and very visible.
5. Chenille - Moderate
Chenille is durable, but its thicker, plush pile can trap pet hair and dirt more easily. It requires regular vacuuming. While many are treated for stain resistance, liquid spills can soak in if not addressed immediately.
6. Linen/Cotton - More Challenging
Natural fibers like linen and cotton are very absorbent. They stain easily and liquids will soak in quickly, making spot-cleaning difficult. They often require professional cleaning for tougher stains.
7. Sherpa- Most Challenging
Sherpa's long, fluffy fibers are a magnet for pet hair, dirt, and moisture. It is very difficult to vacuum thoroughly and spot-cleaning can leave water marks. This is the most high-maintenance fabric on the list for pet owners.
In summary, if your primary concern is easy cleaning and low maintenance, Tech Fabric and Suede Fabric are your best and most recommended choices.
Distinguishing genuine leather from synthetic alternatives (like ecological leather or PU/PVC leather) can be challenging, but you can use a combination of methods. Here is a practical guide:
1. Look at the Backing:
- Genuine Leather: The back will show a fibrous, suede-like, rough, and uneven texture. This is the animal hide's natural grain and flesh side.
- Faux Leather: The back is typically a uniform, fabric-based or knit backing, which is mechanically even.
2. Examine the Edge:
- Genuine Leather: The cut edge is usually rough, uneven, and may show some fraying fibers. It is not perfectly uniform.
- Faux Leather: The edge is often very clean, straight, and sometimes covered with a painted-on film to mimic a leather edge.
3. Feel the Temperature and Texture:
- Genuine Leather: Feels cool to the touch initially because it is a natural, porous material. The surface has natural imperfections, and the grain is unique and varies across the surface.
- Faux Leather: Often feels warm or room temperature initially and can have a plastic-like, overly uniform, and perfect texture.
4. Perform the Smell Test:
- Genuine Leather: Has a distinctive, rich, and pleasant organic smell. It's a natural aroma that is difficult to replicate.
- Faux Leather: Typically smells like plastic, chemicals, or has very little odor at all.
5. Check for Imperfections:
- Genuine Leather: Has natural markings like scars, insect bites, wrinkle lines, and variations in pore structure. No two pieces are identical.
- Faux Leather: Appears too perfect, with a repeating grain pattern that you can often spot if you look closely.
6. Perform the Water Drop Test (with caution):
- Genuine Leather: It is absorbent. A small drop of water will darken the spot as it is slowly absorbed.
- Faux Leather: It is generally waterproof. The water droplet will just bead up on the surface and not be absorbed.
Summary:
No single method is 100% foolproof, but by combining these techniques—especially checking the backing, edges, and smell—you can become very confident in identifying genuine leather. Remember, the natural imperfections and unique character are the true hallmarks of genuine leather.
1. Single
- Mattress Size: 92 cm wide x 188 cm long
- (Approx. 3 ft x 6 ft 2 in)
- Suitability: Best for one child or a single adult with limited space.
2. King Single
- Mattress Size: 107 cm wide x 203 cm long
- (Approx. 3.5 ft x 6 ft 8 in)
- Suitability: Offers more width and length than a Single, providing extra comfort for a single adult.
3. Double
- Mattress Size: 138 cm wide x 188 cm long
- (Approx. 4 ft 6 in x 6 ft 2 in)
- Suitability: A compact size for two adults. Can feel cramped if both occupants are tall or prefer more space.
4. Queen
- Mattress Size: 153 cm wide x 203 cm long
- (Approx. 5 ft x 6 ft 8 in)
- Suitability: This is the most popular and common size for couples in Australia. It provides a good balance of space and room footprint.
5. King
- Mattress Size: 183 cm wide x 203 cm long
- (Approx. 6 ft x 6 ft 8 in)
- Suitability: Offers generous width for couples who prefer more personal sleeping space. The length is the same as a Queen and King Single.
Important Note on Bed Frame Dimensions:
When purchasing a bed frame, remember that its external overall dimensions will be larger than the mattress size to accommodate the headboard, footboard, and side rails. Always check the product's specific external dimensions to ensure it will fit in your bedroom.
In summary, you first choose your mattress size (e.g., Queen), and then you select a bed frame that is designed to hold that specific mattress size.
Choosing the right mattress firmness is a personal decision, but it should be based on a combination of your sleeping position, body weight, and personal health conditions (like back pain). There is no one-size-fits-all answer. Here is a practical guide to help you decide:
1. Primary Consideration: Sleeping Position
- Side Sleepers:Recommended: Medium-Soft to Medium firmness.Reason: Softer mattresses allow the shoulders and hips to sink in slightly, keeping the spine in a natural, straight alignment. A mattress that is too firm can create pressure points at these areas.
- Back Sleepers:Recommended: Medium to Medium-Firm firmness.Reason: This level of firmness provides an even balance of support and contouring. It helps maintain the natural curve of the lower back without letting the hips sink too deeply.
- Stomach Sleepers:Recommended: Medium-Firm to Firm firmness.Reason: A firmer surface prevents the hips and abdomen from sinking too deeply, which is crucial to keep the spine from arching unnaturally and causing lower back strain.
Summary and Final Advice:
- Try Before You Buy: If possible, lie down on a mattress in a store for at least 10-15 minutes in your usual sleeping position.
- Bring Your Partner: If you share the bed, test it together. Some couples opt for a mattress with dual firmness settings to accommodate different preferences.
- Trust Your Body: The "best" firmness is the one that makes you feel supported and comfortable, without any pressure points or sinking feelings. You should be able to turn easily and wake up feeling rested without stiffness.
1.Rectangular / Oval Table :
①4-6 people (Compact):
Table Size: approx. 120-150 cm long x 80-90 cm wide
②6-8 people (Standard):
Table Size: approx. 160-180 cm long x 90-100 cm wide
③8-10 people (Large):
Table Size: approx. 200-240 cm long x 100-110 cm wide
2. Round Table
①4 people (Compact):
Table Diameter: minimum 90-100 cm
②6-8 people (Large):
Table Diameter: 130-150 cm
③8-10 people (Extra Large):
Table Diameter: 160-180 cm
Crucial Consideration: Room Size
No matter which shape you choose, always measure your dining room first.
- Clearance Zone: Ensure there is at least 75-90 cm (30-36 inches) of clear space between the edge of the table and the wall or any furniture (like a sideboard). This allows people to sit down and get up comfortably, and for others to walk behind seated guests.