Frequently Asked Questions
Find answers about our products, materials, delivery, installation and furniture care.
After your order is placed, our after-sales team will contact you to schedule the specific delivery time. Generally, deliveries can be arranged within one week. However, during promotional periods, there might be slight delays due to high order volumes. If you need extra storage time, we can store the product for free for up to one month. For longer storage, please contact our sales team directly.
Delivery fees are based on the distance from our Sydney Olympic Park location:
• Within 30 km: $50, or free for orders of $500 or more.
• Over 30 km and up to 50 km: $100, or free for orders of $2,000 or more.
• Over 50 km and up to 80 km: $200, or free for orders of $3,000 or more.
• Beyond 80 km: please contact us for a delivery quote before ordering.
Basic furniture assembly is included with standard delivery unless stated otherwise on the product page. Please tell us about stairs, narrow access, lift restrictions or difficult parking before delivery. A one-off $40 fee applies where entrance access involves more than 8 steps. If a large item must be carried to an upper floor by stairs because no suitable lift is available, the fee is $40 per large item, per floor. Large items include sofas, bed frames, mattresses, dining tables and wardrobes. Any additional access charge will be confirmed before delivery.
Fabric performance varies by product and finish. For homes with pets, a tightly woven brushed fabric or selected performance fabric is often easier to maintain than a loose or heavily textured weave. However, no upholstery is completely scratch-proof or stain-proof. Please contact us to confirm the fabric and care requirements of the specific model you are considering.
For easier day-to-day care, consider wipe-clean Eco Faux Leather or a tightly woven performance fabric. Genuine leather requires suitable leather care products, while textured fabrics should be vacuumed regularly. Always follow the product care instructions, clean spills promptly and test any cleaner on a hidden area first.
Do not use water, heat, scratching or other home tests on furniture, as these may mark or damage the surface and are not always reliable. Check the product specifications and ask our team to confirm whether a product uses top-grain leather on contact areas, full leather upholstery or faux leather. Natural grain and colour variation can occur in genuine leather, but appearance alone is not conclusive.
1. Single
- Mattress Size: 92 cm wide x 188 cm long
- (Approx. 3 ft x 6 ft 2 in)
- Suitability: Best for one child or a single adult with limited space.
2. King Single
- Mattress Size: 107 cm wide x 203 cm long
- (Approx. 3.5 ft x 6 ft 8 in)
- Suitability: Offers more width and length than a Single, providing extra comfort for a single adult.
3. Double
- Mattress Size: 138 cm wide x 188 cm long
- (Approx. 4 ft 6 in x 6 ft 2 in)
- Suitability: A compact size for two adults. Can feel cramped if both occupants are tall or prefer more space.
4. Queen
- Mattress Size: 153 cm wide x 203 cm long
- (Approx. 5 ft x 6 ft 8 in)
- Suitability: This is the most popular and common size for couples in Australia. It provides a good balance of space and room footprint.
5. King
- Mattress Size: 183 cm wide x 203 cm long
- (Approx. 6 ft x 6 ft 8 in)
- Suitability: Offers generous width for couples who prefer more personal sleeping space. The length is the same as a Queen and King Single.
Important Note on Bed Frame Dimensions:
When purchasing a bed frame, remember that its external overall dimensions will be larger than the mattress size to accommodate the headboard, footboard, and side rails. Always check the product's specific external dimensions to ensure it will fit in your bedroom.
In summary, you first choose your mattress size (e.g., Queen), and then you select a bed frame that is designed to hold that specific mattress size.
Choosing the right mattress firmness is a personal decision, but it should be based on a combination of your sleeping position, body weight, and personal health conditions (like back pain). There is no one-size-fits-all answer. Here is a practical guide to help you decide:
1. Primary Consideration: Sleeping Position
- Side Sleepers:Recommended: Medium-Soft to Medium firmness.Reason: Softer mattresses allow the shoulders and hips to sink in slightly, keeping the spine in a natural, straight alignment. A mattress that is too firm can create pressure points at these areas.
- Back Sleepers:Recommended: Medium to Medium-Firm firmness.Reason: This level of firmness provides an even balance of support and contouring. It helps maintain the natural curve of the lower back without letting the hips sink too deeply.
- Stomach Sleepers:Recommended: Medium-Firm to Firm firmness.Reason: A firmer surface prevents the hips and abdomen from sinking too deeply, which is crucial to keep the spine from arching unnaturally and causing lower back strain.
Summary and Final Advice:
- Try Before You Buy: If possible, lie down on a mattress in a store for at least 10-15 minutes in your usual sleeping position.
- Bring Your Partner: If you share the bed, test it together. Some couples opt for a mattress with dual firmness settings to accommodate different preferences.
- Trust Your Body: The "best" firmness is the one that makes you feel supported and comfortable, without any pressure points or sinking feelings. You should be able to turn easily and wake up feeling rested without stiffness.
1.Rectangular / Oval Table :
①4-6 people (Compact):
Table Size: approx. 120-150 cm long x 80-90 cm wide
②6-8 people (Standard):
Table Size: approx. 160-180 cm long x 90-100 cm wide
③8-10 people (Large):
Table Size: approx. 200-240 cm long x 100-110 cm wide
2. Round Table
①4 people (Compact):
Table Diameter: minimum 90-100 cm
②6-8 people (Large):
Table Diameter: 130-150 cm
③8-10 people (Extra Large):
Table Diameter: 160-180 cm
Crucial Consideration: Room Size
No matter which shape you choose, always measure your dining room first.
- Clearance Zone: Ensure there is at least 75-90 cm (30-36 inches) of clear space between the edge of the table and the wall or any furniture (like a sideboard). This allows people to sit down and get up comfortably, and for others to walk behind seated guests.